On occasion, an order may be delayed due to challenges faced by our vendor and/or courier partners. Where this is the case, our Customer Service team will work in real time to find a resolution to the issue. The response rate will depend on how quickly our third-party partners can get back to us but rest assured that we will get back to you as soon as we know more.

In some instances, you may be entitled to a partial refund on your order, which will be communicated to you after the event and included in your end-of-month statement or a credits refund issued.