If you discover that your order (or part of it) is incorrect or damaged, please get in touch with us via our live chat as soon as possible.

A member of our Customer Service team will work with you to investigate your claim. They may ask you to provide clear photographic evidence, which helps us provide feedback to our vendors and improve the service.

We are unable to offer redeliveries of individual items, but the customer service team will offer you a full refund upon investigation. On certain occasions and at the discretion of the team, you may also be awarded goodwill credits.