Please note Cloud Canteen orders are scheduled a week in advance. Unless notified otherwise we expect all vendors who are live on Cloud Canteen are able to accept orders for the upcoming week. Changes following the schedule email can leave customers feeling disappointed and leads to added work for the Feedr team.
Request | Description | Required Notice / Time to be actioned | Who to contact |
Availability for orders - planned temporary closures, holidays or permanent closures | Closing a location permanently or closing for Kitchen Works, Staff training etc. | 2 weeks notice (please note, our menus are scheduled a week in advance so this can avoid customer disappointment
If closures are needed due to unforeseen circumstances the team will endeavour to action this at their earliest convenience to minimise the impact to the customer |
[email protected] however, If its impacting a live order please contact [email protected] AND Intercom / Feedr Live chat |
Opening times & Service Times | Permanent changes in opening times and service times | Ahead of Tuesday 1 week in advance | |
New Locations | We always welcome additional locations where relevant to our customers. If you wish to add a new location we will talk you through the required information on enquiry | We require 2 weeks notice to set up a new location | [email protected] AND your Account Manager |
Changes in Vendor Contacts | Leaving staff or new joiners who need access to the Vendor Portal and Schedule/ Order / Finance emails. | To be actioned by the Feedr 36 hours | [email protected] AND your Account Manager |