Go to Eatfirst
All Collections
Customer Help Centre
Customer Help Centre
Need help? Check and see if your answer is here or we're always available on live chat!
How do I sign up to our company's Feedr account?
Placing and changing orders
How do I change a Cloud Canteen order?
How do I cancel a Cloud Canteen order?
What if I can’t see my Cloud Canteen menu?
How do I change or cancel a Group Meals order?
Do you provide nutritional information?
I have allergies, how do I know what I can eat?
Are there any halal options?
Issues with orders
My order is cancelled but I didn’t cancel it. What do I do?
Our company order is late. When will it arrive?
My order hasn’t arrived, what do I do?
My order is wrong or damaged, what do I do?
I'm unsatisfied with my meal, what do I do?
What do I do if the quality of my order was insufficient or if I'm sick after consuming what I ordered?
What is your customer complaint policy?
Finance
I don't have enough credits, can I top up?
How do I get a refund of my credits?
Is it possible to get just one VAT invoice for Cloud Canteen each month?
The CSV for our cloud canteen statement does not match our invoice?
I have paid for a GM order via card but not received a VAT invoice yet.
How do I get a statement of accounts?
